Refund and Returns Policy
Online physical used-game orders include a 30-day guarantee and free returns. This policy applies to used games shipped from 1upgames.net.
Used-game condition and completeness vary
A used game may be missing its original artwork or case art, manual, inserts, case, or box. Product photos and listings may identify included components, but those components are not guaranteed unless the listing says they are included.
If you need a particular component for a collection, contact us at [email protected] before purchasing so we can confirm the exact item.
Preparation, function, and authenticity
Disc games
Disc-based games are cleaned, resurfaced as needed, and checked to be working before shipment.
Cartridge games
Cartridge contacts are cleaned, and save batteries are replaced when needed.
Authentic games
Used games are sold as authentic games, not reproduction copies, unless a listing expressly identifies an aftermarket or reproduction item.
Start a return
- Contact [email protected] within 30 days after delivery. Include your order number, the item you want to return, and a short description of the problem. Photos are helpful for shipping damage.
- We will email a prepaid return label and return instructions. You do not pay return postage.
- Pack the item securely and use the provided label. Returns route to 1UP Games & Repairs, 4628 State St, Saginaw, MI 48603-3805; please contact us before mailing so the return is linked to your order.
If a shipment arrives damaged or an item does not work, it may be returned under this same free-return process.
Refunds
After the return arrives and is inspected, we issue a full refund for the returned item or items to the original payment method within five business days. If the whole order is returned, the refund includes the original standard outbound shipping charge. Banks and payment providers may take additional time to post the credit.
There is no restocking fee for a return covered by this policy.
What this policy does not cover
This page is limited to online physical used-game orders. Repair and mail-in work remains governed by the repair estimate and 90-day repair warranty presented with that service. Authenticated digital-product sales and delivery remain governed by the digital-product terms shown at checkout and in the customer account; digital codes are not delivered by email.
Questions before you buy?
Email [email protected] with the game title and the component or condition detail you need confirmed.